- Since 2009, LD GmbH has implemented a quality management system in accordance with ISO requirements, with main goal - constantly improving the efficiency and quality of work; - LD GmbH is ISO 9001: 2015 certified
Effective business solutions
Since 2001, LD GmbH has been using ERP system for processing orders, purchase and sale invoices, for managing warehouse and service activity, for accounting and finance.
Since 2012, LD GmbH has implemented a CRM system for effective management of trade activities and customer service.
Through the implementation of CRM system LD GmbH: - maintains a client register of more than 10,000 Bulgarian and foreign companies represented on the Bulgarian market; - Improves customer service; - Reduces the average processing time of a new query; - Observes customer feedback; - Helps product and sales specialists to meet customer expectations; - Monitor the effectiveness of marketing campaigns; - Tracks the complete sales cycle; - Tracks for potential customers and deals.