Certificates
Certifications and standards- Since 2009, LD GmbH has implemented a quality management system in accordance with ISO requirements, with main goal - constantly improving the efficiency and quality of work;- LD GmbH is ISO 9001: 2015 certifiedEffective business solutions
- Since 2001, LD GmbH has been using ERP system for processing orders, purchase and sale invoices, for managing warehouse and service activity, for accounting and finance.
- Since 2012, LD GmbH has implemented a CRM system for effective management of trade activities and customer service.
Customer registerThrough the implementation of CRM system LD GmbH:- maintains a client register of more than 10,000 Bulgarian and foreign companies represented on the Bulgarian market;- Improves customer service;- Reduces the average processing time of a new query;- Observes customer feedback;- Helps product and sales specialists to meet customer expectations;- Monitor the effectiveness of marketing campaigns;- Tracks the complete sales cycle;- Tracks for potential customers and deals.
TECHNICAL AND SERVICE CERTIFICATES: